Privacy Policy

DNS-Proxy Corporation ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

1.1 Information You Provide

When you create an account or use our services, we collect:

• Account information (name, email address, company name, phone number)
• Billing information (credit card details, billing address)
• Domain names and DNS configuration data
• Support inquiries and communications

1.2 Automatically Collected Information

When your website uses our services, we automatically collect:

• HTTP request metadata (IP addresses, user agents, referers, request paths)
• Security event data (attack patterns, threat signatures, bot behavior)
• Performance metrics (response times, cache hit rates, bandwidth usage)
• Log files and analytics data

1.3 Cookies and Tracking

We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and send billing notifications
• Detect, prevent, and respond to security threats
• Analyze service performance and optimize infrastructure
• Communicate with you about service updates and support
• Comply with legal obligations and enforce our terms

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data only in these circumstances:

• Service Providers: Third-party vendors who help operate our services (payment processors, cloud hosting, monitoring tools)
• Legal Compliance: When required by law, court order, or government investigation
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit permission for specific purposes

4. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Account data: Retained while your account is active, plus 90 days after closure
• Security logs: Retained for 90 days for threat analysis
• Billing records: Retained for 7 years for tax and accounting purposes
• Performance analytics: Aggregated data retained indefinitely

5. Data Security

We implement industry-standard security measures including:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Access controls with multi-factor authentication
• Regular security audits and penetration testing
• SOC 2 Type II and ISO 27001 certified infrastructure
• Incident response procedures and breach notification protocols

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Receive your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Objection: Object to certain data processing activities

To exercise these rights, contact us at privacy@dns-proxy.com

7. International Data Transfers

Your data may be transferred and processed in countries outside your residence. We use Standard Contractual Clauses and other legal mechanisms to ensure adequate protection when transferring data internationally.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

9. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies independently.

10. GDPR Compliance (EU Users)

For users in the European Economic Area:

• Legal basis for processing: Contract performance, legitimate interests, legal compliance, consent
• Data Protection Officer: dpo@dns-proxy.com
• EU Representative: DNS-Proxy EU Ltd., Dublin, Ireland
• Right to lodge complaints with supervisory authorities

11. CCPA Compliance (California Users)

California residents have additional rights under the California Consumer Privacy Act:

• Categories of personal information collected and disclosed (as detailed above)
• Right to opt-out of "sale" of personal information (we do not sell data)
• Non-discrimination for exercising privacy rights
• Authorized agent requests accepted

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or dashboard notification. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or concerns:

Email: privacy@dns-proxy.com
Mail: DNS-Proxy Corporation, Attn: Privacy Officer, 123 Security Blvd, San Francisco, CA 94102, USA
Phone: +1 (915) 979-0301