Frequently Asked Questions
Find answers to common questions about our services and platform
How quickly can I get started with DNS-Proxy?
Setup takes less than 5 minutes. Simply point your DNS to our nameservers or configure your domain's A/CNAME records. Our onboarding wizard walks you through the process step-by-step, and you can start protecting your site immediately with no code changes required.
What level of DDoS protection do I get?
All plans include automatic DDoS protection. Free and Starter plans offer basic protection suitable for small to medium attacks. Pro and Enterprise plans provide advanced mitigation with 10+ Tbps capacity, capable of absorbing even the largest volumetric attacks. Protection is always-on with automatic detection in under 3 seconds.
Can I use DNS-Proxy with my existing CDN or hosting?
Absolutely! DNS-Proxy integrates seamlessly with any hosting provider, cloud platform, or existing CDN. You can use our services as a standalone security layer in front of your origin, or leverage our integrated CDN for combined security and performance benefits.
Do you provide SSL certificates?
Yes, free SSL certificates are included with all plans. We automatically provision and renew Let's Encrypt certificates for your domains. Pro and Enterprise plans also support custom SSL certificates, wildcard certificates, and multi-domain SAN certificates with automated management.
What kind of support do you offer?
All customers receive 24/7 email support with comprehensive documentation. Starter plan includes support within 24 hours. Pro plan customers get priority support with 2-hour response time. Enterprise customers enjoy dedicated support channels, phone support, and 30-minute response guarantee for personalized assistance.
How does billing work? Are there any hidden fees?
We believe in transparent pricing with no hidden fees. You pay a fixed monthly rate based on your plan with no surprise overage charges. If you approach your request limit, we'll notify you and help optimize your configuration or recommend an upgrade. Annual billing offers 20% savings, and you can cancel anytime with no penalties.
Is my data secure and private?
Absolutely. We're SOC 2 Type II certified and maintain strict data privacy policies. We don't sell or share your data. All traffic is encrypted end-to-end, and we comply with GDPR, CCPA, and other privacy regulations. Detailed security documentation is available in our trust center.
Can I try DNS-Proxy before committing?
Yes! We offer a 14-day money-back guarantee on all paid plans. Test our full feature set risk-free, and if you're not completely satisfied, we'll refund your payment—no questions asked. Free plan is available with no credit card required to get started.